Returns and Exchanges

Returns & Exchanges

All items can be returned within 30 days of purchase for an exchange or store credit. We don’t offer refunds on change of mind or incorrect sizing purchases. All store credits are valid for 6 months.

Exchange Policy

You may exchange your garment for any item of your choice (subject to availability) with equal or lesser value.

Please Note: All sale items are final sale and cannot be returned for a store credit/exchange.

Exchanges will only be accepted if;
– the goods are in saleable condition,
– in their original packaging with all tags attached;
– the goods have not been worn, damaged or washed;
– you notify us to exchange within 30 days of receipt of goods;
– the original invoice as proof of purchase is provided.

We do not credit original shipping fees unless deemed faulty.

Refunds Policy

We don’t offer refunds on change of mind or incorrect sizing purchases. However, we provide a store credit to the value of the item returned.

Refunds will only be made to the original purchaser’s credit card and will include shipping costs for items deemed faulty.

We will provide you with a refund on full-priced items where:

– the items are in saleable condition
– in their original packaging with all tags attached;
– the items have not been worn, damaged or washed;
– you notify us for a return/exchange within 30 days of receipt;
– the original invoice as proof of purchase is provided;
– the items are faulty (unless caused by you)
– your items received are different to the goods you have ordered.

Please Note: We do not refund sale goods unless deemed faulty. We do not credit original shipping fees unless deemed faulty.

How to Return / Exchange

1. Request your Return Authorisation Number (R.A.) by emailing hello@moktheorem.com.au within 30 days of receiving your order.
2. Please include in email your Customer Order Number, and which item(s) you would like to return/exchange.
3. Once your return/exchange has been approved we will send you an email with your (R.A.) number.
4. Complete the Returns & Exchange form (CLICK HERE) to download a copy and send to the below address with the returned item/s:

Mok Theorem Returns
PO BOX 2023
Hornsby Westfield NSW 1635
AUSTRALIA

Email: hello@moktheorem.com.au

Once we have received your return, we will notify you by email and process your return/exchange within 5 business days. Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery


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